Shipping & Return Policy


SHIPPING

Shipping & Handling

All orders will be shipped out in January 10th 2025. Some areas can take up to 14 days for delivery. International orders may take between 5-14 days depending on the country.

Orders placed during Holidays and weekends might take longer than usual.

 

Shipping Cost

All domestic orders of $100+ and international orders of $250+ are FREE. Otherwise there is a flat fee of $5 for domestic orders and $20 for international orders. 

For international customers, please note that your order may be subject to additional customs and duties fee before/upon delivery of your order. Moonbanggu is not responsible for any duties and taxes added to your order. We will not process your refund if the package is rejected or returned back to us due to any reason.

 

Shipping Tracking

Confirmation email along with tracking information will be sent to your email on file. Click the link on the email to track the progress of your shipment.

 

Shipping Restrictions

We are unable to ship to PO Boxes, APO/FPO, and US Territories at this time. Customers will be responsible for additional shipping charges that might occur due to wrong/undeliverable addresses. We will not be able to re-route any packages to a different address once the order is processed. 

 

Lost • Stolen Packages

Moonbanggu is more than happy to help on lost packages during transit. Please email info@moonbanggu.co if your package was lost during transit. For any stolen packages customers are responsible to file a claim directly with the shipping carrier.

 

RETURNS & EXCHANGES

Return/Exchange Policy

Please note that due to safety issues, returns are NOT accepted once the product is open or damaged. Any unused products will be considered for a refund within 7 days after receiving the item. The return process might take longer than usual. We appreciate your patience during this time. 

 

All sale and discounted items are final and are not eligible for return nor exchange.

 Order Cancellation

If you need to cancel your order for any reason please contact us to info@moonbanggu.co We will try to help if the order wasn't processed.